At skinsooth.store, every skincare product should leave your skin feeling refreshed and radiant. Because we deal in personal cosmetic and skincare goods, please review our policy carefully:
- Return Window: You may request a return or exchange for eligible items within 7 days of delivery.
- Eligibility: Due to hygiene and safety standards, items must be in original, unopened, unused condition with all safety seals, protective films, and original packaging fully intact.
- Defective/Damaged Items: If you receive a product with a broken pump, leaked packaging, or transit damage, please contact us within 24 hours of delivery with clear photographic evidence so we can arrange an immediate replacement or resolution.
- Non-Returnable Items: Opened bottles, used tubes, items missing safety seals, or products that do not match personal skin preferences cannot be accepted for return due to strict health and hygiene policies.
- Refunds: Approved returns will be processed via your original payment method (or as store credit), minus original shipping costs, once our quality assurance team inspects and verifies the pristine condition of the returned items.